Service Terms

All linguistic validation projects offered through this website are personally managed and performed by Vladka Sokolova, Managing Director of VIAX. Client communication, project decisions, and deliverables are handled directly by her, in writing, as described on this site. VIAX Corporate Language Solutions OOD acts as the contracting and invoicing entity.

A deliverable is considered "challenged on linguistic-validation grounds" when a regulatory authority, an ethics committee, the instrument developer or copyright holder, or the client's quality-assurance or audit function raises a written, documented objection concerning: (a) the linguistic accuracy or conceptual equivalence of a delivered translation relative to the source instrument; (b) the conduct, sequence, or documentation of the validation steps performed; or (c) the completeness or audit-readiness of the delivered validation documentation.

In any such case, I will first respond to the objection with the relevant project documentation and written clarifications, at no cost. Where the objection is substantiated, as evidenced by the project's validation record, and rework of the affected deliverables is genuinely required, that rework is likewise performed at no cost, for as long as it takes, with no time limit.

The guarantee covers clarification and rework; it does not constitute an admission that any challenged deliverable is deficient. It does not cover: modifications made to the source instrument after delivery; regulatory or developer requirements introduced after delivery; stylistic preferences that do not affect accuracy or conceptual equivalence; changes made by the client or third parties to delivered materials; or services outside the agreed project scope.